Privacy Policy — ngod88

This Privacy Policy ("Policy") applies to the ngod88 online casino and sports betting platform, accessible at ngod88.club ("the Platform"). It describes how ngod88 ("we", "us", or "our") collects, processes, stores, uses, and protects personal data relating to individuals who access or use the Platform, including registered players, prospective players who browse the Platform without registering, and any other persons whose personal data is submitted to us in connection with the Platform.

This Policy is incorporated by reference into the ngod88 Terms & Conditions. By creating a ngod88 account or by continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

This Policy should be read alongside the Terms & Conditions and the Responsible Gaming Policy, which together constitute the complete legal framework governing your relationship with ngod88.

ngod88 is the data controller in respect of personal data collected from users of the Platform. As the data controller, ngod88 is responsible for determining the purposes and means of processing your personal data and for ensuring that such processing is carried out in accordance with applicable data protection principles.

For all data protection enquiries, subject access requests, and complaints relating to the handling of your personal data, please contact the ngod88 Data Protection team using the contact details provided in Section 15 of this Policy.

ngod88 collects the following categories of personal data from users of the Platform:

3.1 Registration Data. When you create a ngod88 account, we collect the information you provide during the registration process, which may include:

• Full legal name
• Date of birth
• Email address
• Mobile phone number
• Residential address (including city and district — e.g., Dhaka, Chittagong, Sylhet, Rajshahi, Khulna)
• Username and password (password is stored in encrypted form only)
• Preferred currency (Bangladeshi Taka, BDT / ৳)

3.2 Identity Verification (KYC) Data. To comply with anti-money laundering obligations and to verify your age and identity before processing withdrawals, we may collect:

• Copies of government-issued identity documents (National ID card, passport, or driving licence)
• Proof of address documents (utility bills, bank statements, or official correspondence)
• Proof of payment method ownership (screenshot or confirmation of mobile money or bank account)
• Selfie or facial photograph (where required for enhanced verification)

3.3 Financial Data. When you make deposits or request withdrawals, we collect transaction-related information, including:

• Transaction amounts and timestamps
• Payment method identifiers (e.g., bKash wallet number, Nagad number, Rocket number, Upay ID, last four digits of card)
• Deposit and withdrawal history
• Bonus and promotional credit history

3.4 Usage and Technical Data. When you access and use the Platform, we automatically collect certain technical and behavioural data, including:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, game sessions played, bet history, and navigation patterns
• Session duration, login timestamps, and logout timestamps
• Referring URL (the page from which you navigated to the Platform)

3.5 Communications Data. When you contact ngod88 customer support via live chat or email, we collect and retain records of those communications, including the content of messages, timestamps, and any supporting documentation you provide.

3.6 Data Summary Table. The table below summarises the primary data categories, the source of collection, and the retention period associated with each category.

ngod88 uses the personal data it collects for the following purposes:

• Account creation and management: To register your ngod88 account, authenticate your identity on each login, maintain your account settings and preferences, and provide you with access to the Platform's features.
• Identity and age verification: To verify that you meet the minimum age requirement of 18 years before permitting access to real-money gambling features, and to fulfil KYC obligations before processing withdrawals.
• Payment processing: To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank transfer, and to reconcile your account balance accurately.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, unauthorised account access, bonus abuse, money laundering, and other prohibited conduct as defined in the ngod88 Terms & Conditions.
• Customer support: To respond to your enquiries, process complaints, and provide assistance via live chat and email.
• Responsible gaming: To monitor gameplay patterns that may indicate problem gambling behaviour, to enforce deposit limits and self-exclusion requests, and to provide you with responsible gaming tools and information.
• Legal and regulatory compliance: To fulfil obligations under applicable anti-money laundering legislation, to respond to lawful requests from law enforcement or regulatory authorities, and to enforce the ngod88 Terms & Conditions.
• Platform improvement: To analyse aggregated usage data for the purpose of improving Platform performance, game selection, user experience, and customer support quality. This analysis uses anonymised or pseudonymised data wherever possible.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates, where you have provided consent to receive such communications. See Section 11 for details of your marketing preferences and opt-out rights.

ngod88 processes your personal data on the following legal bases:

• Contractual necessity: Processing that is necessary to perform the contract between you and ngod88 — specifically, to operate your account, process transactions, and deliver the gambling services you have requested.
• Legal obligation: Processing that is required to comply with applicable legal and regulatory obligations, including anti-money laundering requirements, age verification obligations, and responses to lawful authority requests.
• Legitimate interests: Processing carried out for ngod88's legitimate business interests, including fraud detection, platform security, abuse prevention, and analytics for service improvement, where such interests are not overridden by your fundamental privacy rights.
• Consent: Processing carried out on the basis of your freely given, specific, and informed consent — in particular, the sending of marketing communications and the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

ngod88 does not sell, rent, or trade your personal data to unaffiliated third parties. We share your personal data only in the following limited circumstances:

6.1 Service Providers. ngod88 engages trusted third-party service providers who process personal data on our behalf and under our instruction, strictly for the purposes of delivering the Platform's services. These include:

• Payment processors: bKash, Nagad, Rocket, Upay, and card payment networks (Visa, Mastercard) — to process deposits and withdrawals.
• Banking partners: Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank — for bank transfer processing.
• KYC and identity verification providers: Third-party identity verification services used to validate government-issued identity documents and conduct AML screening.
• Game studios: Pragmatic Play, PG Soft, JILI, Evolution Gaming, Microgaming, Habanero, and other licensed game providers — who may receive session and gameplay data to deliver their games via the Platform. Game studios operate their own privacy policies in respect of any data they independently process.
• Infrastructure and security providers: Cloud hosting, CDN, DDoS protection, and fraud detection technology providers who process data on ngod88's behalf under confidentiality obligations.
• Customer support platforms: Live chat software providers used to deliver the ngod88 customer support function.

6.2 Legal and Regulatory Disclosure. ngod88 may disclose your personal data to law enforcement authorities, regulatory bodies, financial intelligence units, or courts where required to do so by applicable law, pursuant to a valid legal order, or where ngod88 reasonably believes such disclosure is necessary to prevent fraud, financial crime, or imminent harm.

6.3 Business Transfers. In the event of a merger, acquisition, restructuring, or sale of all or part of ngod88's business, your personal data may be transferred as part of the transaction. In such circumstances, ngod88 will notify you of the transfer and of any material changes to how your data will be processed, prior to the transfer taking effect.

7.1 What Are Cookies. Cookies are small text files placed on your device by a website when you visit it. ngod88 uses cookies and similar technologies (including local storage, session tokens, and analytics pixels) to operate the Platform, remember your preferences, and understand how players use our services.

7.2 Types of Cookies Used. The table below describes the categories of cookies used on the ngod88 Platform:

7.3 Managing Cookies. Strictly necessary cookies cannot be disabled, as they are essential to the secure operation of your ngod88 account. All other cookie categories can be managed through your browser settings. Instructions for managing cookies in the most common browsers are available from the browser's own help documentation. Please note that disabling functional or analytics cookies may affect the performance and usability of the Platform.

ngod88 retains personal data for as long as is necessary to fulfil the purposes described in this Policy, subject to the following principles:

• Active accounts: Personal data associated with an active ngod88 account is retained for the duration of the account relationship and for a minimum period of five (5) years following account closure, to meet anti-money laundering and dispute resolution obligations.
• Financial records: Transaction records, deposit history, and withdrawal records are retained for a minimum of seven (7) years from the date of the transaction, in accordance with financial record-keeping requirements.
• KYC documents: Identity verification documents are retained for the duration of the account relationship and for five (5) years following account closure or the date of the most recent verified transaction, whichever is later.
• Analytics data: Anonymised usage and analytics data, which does not identify individual users, may be retained for longer periods for the purposes of service development and historical trend analysis.
• Marketing data: Data processed for marketing purposes is retained until you withdraw your consent or opt out of marketing communications, or until your account is closed, whichever occurs first.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification. Where deletion is not immediately practicable due to technical constraints, the data will be isolated from active processing until deletion can be completed.

ngod88 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption applied to all data in transit between your device and ngod88 servers.
• Encryption at rest for all stored personal data, including identity documents and financial records.
• Password hashing using industry-standard one-way hashing algorithms. ngod88 staff never have access to your account password in plain text.
• Access controls limiting internal access to personal data on a strict need-to-know basis, enforced via role-based access management.
• Two-factor authentication (2FA) available to all account holders and mandatory for all ngod88 administrative staff accounts.
• Intrusion detection systems and real-time monitoring for suspicious activity on Platform infrastructure.
• Regular penetration testing and vulnerability assessments conducted by qualified security professionals.

While ngod88 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is 100% secure. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, ngod88 will notify affected players without undue delay in accordance with applicable data breach notification requirements.

As a user of the ngod88 Platform, you have the following rights in respect of the personal data we hold about you:

• Right of access: You have the right to request a copy of the personal data that ngod88 holds about you. We will respond to verified access requests within 30 days of receipt.
• Right to rectification: If any personal data held by ngod88 is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may update many account details directly through your ngod88 account settings panel.
• Right to erasure: You may request that ngod88 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing is unlawful. This right is subject to overriding legal obligations that require us to retain certain data (e.g., financial transaction records).
• Right to restrict processing: You may request that ngod88 restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where you have objected to processing pending verification of whether our legitimate interests override your rights.
• Right to data portability: You have the right to receive a copy of the personal data you have provided to ngod88 in a structured, commonly used, and machine-readable format, where processing is based on consent or contractual necessity and is carried out by automated means.
• Right to object: You have the right to object at any time to the processing of your personal data for direct marketing purposes. You may also object to processing carried out on the basis of legitimate interests, on grounds relating to your particular situation.
• Right to withdraw consent: Where ngod88 processes your personal data on the basis of your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of the above rights, please contact the ngod88 support team via live chat or by email to [email protected]. We may need to verify your identity before processing a request. ngod88 will respond to all verified rights requests within 30 calendar days. In complex cases, this period may be extended by a further 30 days; we will notify you of any such extension.

11.1 Consent-Based Marketing. ngod88 sends promotional emails, SMS messages, and in-platform notifications about bonuses, new games, tournaments, and seasonal promotions (such as Eid, Pohela Boishakh, and BPL cricket season offers) only to players who have provided explicit consent to receive such communications during registration or through their account notification preferences.

11.2 Opt-Out. You may withdraw your consent to receive marketing communications at any time by:

• Clicking the "unsubscribe" link included in any ngod88 marketing email.
• Updating your notification preferences in the ngod88 account settings panel.
• Contacting ngod88 customer support via live chat and requesting removal from marketing lists.

Opt-out requests are processed within five (5) business days. Following opt-out, you will continue to receive essential transactional communications relating to your account, including deposit and withdrawal confirmations, security alerts, and updates to these legal documents, as these are necessary for the performance of your account relationship with ngod88 and cannot be disabled.

11.3 No Third-Party Marketing. ngod88 does not share your contact details with third parties for their own direct marketing purposes.

The ngod88 Platform is strictly intended for adults aged 18 and over. ngod88 does not knowingly collect, process, or retain personal data from individuals under the age of 18. If you are under 18 years of age, you are not permitted to register a ngod88 account or use the Platform in any capacity.

If ngod88 becomes aware that personal data has been collected from an individual under the age of 18, that data will be deleted immediately and the associated account will be permanently closed. Any deposits made by an underage individual will be returned to the originating payment method where this is technically and legally feasible.

If you believe that a minor may have registered a ngod88 account or accessed the Platform using your device, please contact ngod88 support immediately via live chat.

The ngod88 Platform may contain references to or integrations with third-party game providers and payment services. While ngod88 takes care to work only with reputable and trusted partners, we are not responsible for the privacy practices, content, or data handling of any third-party services accessed in connection with the Platform.

Each third-party service provider — including game studios such as Pragmatic Play, Evolution Gaming, and JILI, and payment services such as bKash and Nagad — operates under its own privacy policy. ngod88 encourages you to review those policies independently to understand how your data is handled when you interact directly with those services.

ngod88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services offered on the Platform. When a material change is made to this Policy, ngod88 will notify registered players by displaying a prominent notice on the Platform and, where practicable, by sending a notification to your registered email address.

The "Effective Date" displayed at the top of this Policy indicates the date on which the current version came into force. Your continued use of the ngod88 Platform following the notification of any material changes constitutes your acceptance of the updated Policy. If you do not agree with any changes to this Policy, you must discontinue your use of the Platform and contact support to request account closure.

We recommend that you review this Privacy Policy periodically to stay informed about how ngod88 is protecting your personal data. Archived versions of prior Policy editions are available upon request by contacting the ngod88 support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way ngod88 processes your personal data, please contact the ngod88 Data Protection team using the details below:

• Email: [email protected]
• Live chat: Available directly through the ngod88 Platform during support hours
• Response time: All data protection enquiries are responded to within one (1) business day (Bangladesh Standard Time, UTC+6)

If you are not satisfied with the response you receive from ngod88, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction. ngod88 is committed to resolving all privacy-related complaints in a fair, transparent, and timely manner.